Privacy Policy

Last updated: August 12, 2025

Otovo ASA ("Company", "we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when providing services through our websites, applications, products, and services.

Personal Data We Collect

  • Account and contact information (name, address, email, phone)
  • Payment information and transaction history
  • Device information and usage data
  • Location information (with your permission)
  • Service preferences and account settings

How We Use Your Data

  • Provide and improve our energy services
  • Process payments and manage subscriptions
  • Send service updates and notifications
  • Personalize your experience
  • Comply with legal obligations

Your Privacy Rights

Access & Portability

Request a copy of your personal data in a portable format

Correction

Request corrections to any inaccurate personal information

Deletion

Request deletion of your personal data, subject to legal requirements

Opt-Out

Opt out of targeted advertising, profiling, and data sales

Cookie Control

Manage your cookie preferences and tracking settings

Marketing Preferences

Control promotional communications and marketing messages

Security Measures

We use industry-standard encryption and security protocols to protect your data

Limited Sharing

We never sell your personal data and only share with trusted service providers

Children's Privacy

Our services are not intended for children under 18 years of age

Data Retention

We retain data only as long as necessary for business and legal purposes

How We Collect Information

You Provide to Us

  • • Account registration
  • • Service requests
  • • Customer support
  • • Surveys and feedback

Automatically Collected

  • • Usage analytics
  • • Device information
  • • Cookies and tracking
  • • Log data

From Third Parties

  • • Service providers
  • • Business partners
  • • Public sources
  • • Analytics services